Lakeview Marine is seeking a dependable, detail-oriented Retail Service Associate to join our team. This role is essential in ensuring excellent customer service by assisting customers with parts inquiries, processing orders, and supporting day-to-day retail operations. 

Key Responsibilities:

• Answer inbound phone calls in a professional and timely manner, assisting with parts inquiries and service-related questions.
• Search and order boat parts and accessories based on customer or technician requests using manufacturer catalogs, databases, and online systems.
• Provide accurate information on part availability, pricing, estimated arrival dates, and compatibility based on boat make, model, and year.
• Follow up on backordered or special-order items, ensuring timely communication with customers regarding status updates.
• Maintain organized records of orders, returns, and inventory transactions using internal systems or point-of-sale software.
• Work with the service department to supply needed parts for ongoing repair jobs and coordinate order priorities.
• Assist walk-in customers in the retail area with parts purchases, boating accessories, and general product knowledge.
• Receive and stock inventory shipments, sign for mail deliveries, verify part numbers and quantities, and keep the parts area clean and well-organized.
• Handle returns or warranty items, ensuring proper documentation and resolution in line with vendor policies.